“Personal data” includes any information about an identified or identifiable natural person. For example, name, phone number, postal address, e-mail address. “Personal data” also includes information collected by Motomet OÜ – website visits, various social media channels and the use of the services we offer.
Whose data does Motomet OÜ process?
If you have any questions regarding GDPR issues, write to firstname.lastname@example.org.
Motomet OÜ uses the data of those who have sent a request (a question, for example, via a contact form or e-mail) about our services or have previously used the services or are still using the services. We collect and use data from regular customers and contact persons (including “old” or “inactive customers”). We use data collected from public sources (this also includes public information sent as a third party recommendation).
Purposes and legal bases for the processing of personal data
We process the personal data of Motomet OÜ customers, ie users of services, in order to fulfill our contractual obligations. We use the personal data of our customers, as well as the information received from them, in order to provide existing customers (and also potential) with better quality service and more accurate information. If Motomet OÜ processes personal data for the mentioned purposes, then the legal basis for the processing of collected personal data is our legitimate interest in ensuring the correct and, if possible, higher quality provision of the offered service.
From the marketing channels of Motomet OÜ (incl. Website, social media) we collect data on the performance and usability of the channels. In addition, if possible, we collect data on the interests and goals of potential customers in order to increase the level of our customer communication, better understand customers’ real interests and goals and provide better service, more accurate information and ensure (improve) the user-friendliness of Motomet OÜ website functionality. When Motomet OÜ processes personal data for the mentioned purposes, the legal basis for the processing is our legitimate interest in better understanding the customers’ need to ensure better service.
EXAMPLE. Motomet OÜ processes data: on service requests; about reading the opening of newsletters sent by us and the use of outgoing links (redirects to some websites) contained in the letter; customer feedback to improve and enhance the quality of the service provided.
Motomet OÜ processes personal data for the following purposes: creation and management of the customer base; offering new services to the customer and supplementing (improving) existing services; correct response to customer (incl. potential) inquiries; Analysis and improvement of Motomet OÜ services; Management and better operation of Motomet OÜ marketing channels (incl. Website).
How to Motomet Ltd. collects personal data
We collect personal data directly from data subjects with their consent, either by e-mail, receiving feedback with an inquiry form (incl. Agreeing to receive letters from us). In addition, we use automatic data collection tools (eg website analysis program Google Analytics), including cookies (record website usage activities) and other tracking tools, which help to better optimize the user experience of Motomet OÜ website and thus ensure high-quality services and convenient customer navigation.
- A pixel tag is a small snippet of code on your website that allows you to set and read cookies. Pixel tags are triggered when, for example, a user opens an email and arrives at a website. It is then registered that the user has opened the e-mail or downloaded third-party cookies.
Cookies used by Motomet OÜ:
Session cookies (temporary cookies). Session cookies are temporary and disappear when you leave the website or close your browser. Session cookies may be used for certain functions of the website, log in, and shopping cart. The purpose of the use is to enable the use of our service.
Persistent cookies (if the visitor gives consent, they are stored on the user’s computer after closing the web browser), the purpose of which is to remember the customer’s choices on Motomet OÜ websites. Persistent cookies can be used, for example, to identify you as a repeat visitor to a website (such as using Google ReMarketing) and to customize the content of the website to suit your needs or to collect statistics.
Users of our websites are considered to have accepted cookies if cookies are enabled in their browser settings. If you do not accept cookies, not all services and features of our website may work properly.
Analytical cookies. Gather information about how the website is used – what content page is and how long it will be; which content pages are used the most; what is searched for on the website, etc. Analytical cookies do not collect information in order to be able to directly identify the user of the website. Analytical cookies are, for example, Google Analytics cookies.
Motomet OÜ’s websites use Google Analytics data, which is collected mainly through the services provided by Google Analytics and is subject to the Google Analytics terms. To protect against inappropriate use of the Website, we may use the Google Invisible reCAPTCHA tool, which collects hardware and software data, such as device and application data and service integrity checks, as well as unique web identifiers such as IP address, and sends this data to Google for analysis. By using this service (“cookies” activated), you consent to the transmission of personal data to Google Analytics in order to verify the integrity of the service and to take any measures necessary for the safe use of the website.
Advertising cookies. Help deliver (appear on some ad networks) user-targeted ads.
The user has the right to refuse to save cookies on the computer. The user must change their browser settings. Instructions for setting up the most common web browsers:
Crome Explorer: http://support.microsoft.com/kb/278835;
When blocking cookies, please note that not all functions of the website may be available. You can also manually re-enable cookies later in your web browser.
Motomet OÜ personal data processed by the
Contact details: name, postal address, e-mail address, telephone number.
Data generated during the inquiry, feedback, filling in the customer agreement form and sending an e-mail: company name, personal identification code/registry code, VAT number, legal address, customer preferences in connection with Motomet OÜ services, data provided in the feedback form, data provided in the inquiry form.
Data collected automatically: data received from the user’s web browser (eg type of web browser), device type (a device with which the website was visited), communication language, website address, incoming link to Motomet OÜ website, and other such homepage statistics.
Data collected by sending e-mails (newsletters) sent by Motomet OÜ: data on which e-mails, how many, and when and how the user opened them.
Other personal information: Information that you have made publicly available or available to us on third-party social networks such as Facebook, Twitter, Google Plus, Instagram, etc.
Motomet OÜ does not process special types of personal data.
Sharing of personal data by Motomet OÜ
Motomet OÜ is the chief processor of personal data.
Motomet OÜ forwards the personal data necessary for making payments to the authorized processor Maksekeskus AS.
Motomet OÜ does not transfer customer data outside the European (EU) Economic Area and does not share personal data with third parties (except under the conditions set out in the following clause). All data is used only for customer communication and for product and service development purposes. We may share personal information in the following cases: debt collection; State Supervision Authorities and the Police; Public feedback with customer consent.
Storage and security of your personal information
Motomet OÜ may send customers information about services, offers, and news if the customer has given us their contact details or agreed to receive information from us. The customer receives the information until the customer requests the completion of the last activities or leaves the group of newsletter recipients.
Motomet OÜ retains personal data for as long as it is necessary to achieve the purpose of their collection. The term of data retention also depends on the need to respond to data subjects’ inquiries, solve various problems, and the need to comply with legal document retention requirements.
If the law does not require the retention of personal data, we will delete that personal data. In this case, we may use this personal data only for statistical purposes and only in a pseudonymized (anonymized) form.
With regard to the security of personal data, we try to do everything possible to prevent unauthorized access to the data. We guarantee access to data only in accordance with the applicable legislation, and at the same time, we protect the confidentiality of personal data as much as possible.
If you have any questions about the storage or security of your personal data, please write to email@example.com.
The Customer has the right to access the Customer’s own personal data processed and stored by Motomet OÜ and the right to demand the correction of inaccuracies.
Nor shall must respect a number of customer rights: with the right of rectification, the customer has the right to demand that incorrect personal data relating to him be corrected without delay; The customer has the right to request the deletion of his data if certain additional conditions are met. The customer has the right to request the processing of his or her personal data.
If the processing of personal data is based on the customer’s consent, the customer has the right to withdraw this consent at any time.
If you have any questions about your rights or would like to apply any of the points below, please send an email to firstname.lastname@example.org. If you are not satisfied with the solution offered by Motomet OÜ, you have the right to contact the Data Protection Inspectorate of the Republic of Estonia.